Responsible Gaming — 378bd's Commitment to Safe Play
At 378bd, we believe that gaming should always be enjoyable, controlled, and free from harm. Our Responsible Gaming program provides every player in Bangladesh with practical tools, clear information, and direct access to support — so that your experience on the platform remains positive, within your means, and entirely on your terms.
Our Foundation
Six Pillars of Responsible Gaming at 378bd
These six commitments are built into every layer of the 378bd platform — from registration to daily play. They represent the minimum standard we hold ourselves to, not a ceiling.
378bd enforces a minimum age of 21 years for all registered players. Every account is subject to mandatory KYC (Know Your Customer) age verification before any real-money deposit or withdrawal is permitted. Accounts that cannot be verified are suspended immediately.
Players can set daily, weekly, or monthly deposit limits on their 378bd accounts at any time, without charge. Once a limit is set, it takes effect immediately and cannot be increased for 72 hours — giving you a genuine cooling-off buffer between a limit change and its activation.
The session time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Time-outs cannot be cancelled early. Use this tool whenever you feel you need a structured break from gaming.
For players who feel that gaming has become a serious problem, 378bd offers voluntary self-exclusion for periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion requests are processed within 24 hours and are irreversible for the chosen period. Contact [email protected] to begin the process.
In addition to deposit limits, 378bd players can set maximum single-bet limits and daily loss limits. These guardrails prevent a bad run of luck from escalating into financial difficulty. Limits apply across all product categories — casino games, sports betting, cricket, slots, and e-sports.
Set a reality check interval — every 30, 60, or 90 minutes — and 378bd will display an on-screen notification summarising your session duration and net result. This gentle reminder helps you stay aware of time spent and money wagered, without interrupting your enjoyment unnecessarily.
Recognise the Warning Signs
Is Gambling Becoming a Problem?
Problem gambling affects a small but significant proportion of players worldwide. At 378bd, we want every player to be able to identify the warning signs early — whether in themselves or in someone they know — and to take action before the situation becomes serious.
The following behaviours are recognised indicators that gambling may be moving beyond healthy entertainment. If you identify with three or more of these signs, we strongly encourage you to use one of 378bd's player control tools or to contact our support team directly.
- Chasing losses: continuing to play in an attempt to recover money lost in previous sessions.
- Spending beyond your means: depositing money intended for rent, food, bills, or family expenses.
- Borrowing to gam ble: taking loans, selling possessions, or borrowing from friends or family to fund gambling activity.
- Neglecting responsibilities: missing work, study, or family commitments because of time spent gambling.
- Inability to stop: repeatedly trying and failing to reduce or stop gambling despite a genuine desire to do so.
- Hiding gambling activity: concealing deposits, winnings, losses, or time spent on the platform from people close to you.
- Gambling to escape problems: using the platform as a way to cope with stress, anxiety, depression, or difficult personal circumstances.
- Neglecting personal care: changes in sleep patterns, appetite, or mood directly connected to gambling wins or losses.
- Increased bet sizes over time: needing to place progressively larger bets to achieve the same level of excitement or satisfaction.
Self-Assessment
Quick Self-Check
Ask yourself honestly whether any of the following statements describe your recent experience with gambling. This is not a clinical diagnostic tool — it is a personal reflection guide designed to help you think clearly about your relationship with gaming.
If you answered "yes" to two or more questions, we encourage you to contact 378bd support at [email protected] and request information about our self-exclusion, cooling-off, or deposit limit tools. Help is free, confidential, and available 24/7.
Account Controls
Your Player Protection Tools
Every 378bd account comes with a full set of player protection tools built directly into the account dashboard. These tools are always free to use, take effect quickly, and are designed to give you genuine control over your gaming experience rather than just the appearance of it.
Set a maximum deposit amount per day, week, or month. Reductions take effect immediately. Increases require a 72-hour waiting period to prevent impulsive decisions.
Cap how much you can lose across any rolling 24-hour, 7-day, or 30-day period. Once the limit is reached, your account is automatically paused for the remainder of that period.
Pause your account for 24 hours, 48 hours, 1 week, or up to 6 weeks. No logins, no deposits, no bets — the account is fully locked for the chosen period with no early cancellation option.
Permanently or temporarily close your 378bd account for 6 months, 1 year, 3 years, or indefinitely. Contact [email protected] to activate. Cannot be reversed during the exclusion period.
Receive in-session pop-up reminders at intervals you choose — every 30, 60, or 90 minutes — showing your total session time and net result so you can make an informed decision to continue or stop.
Opt out of all promotional SMS messages, bonus emails, and push notifications at any time from your account settings. Withdrawing marketing consent has no effect on your ability to use the platform.
How to access your tools: Log in to your 378bd account, navigate to Account Settings → Responsible Gaming, and all tools listed above are available with a single click. If you are unable to locate them or require assistance, contact our 24/7 support team at [email protected] and a team member will guide you through the process.
Step-by-Step Guide
How to Self-Exclude from 378bd
Requesting self-exclusion is straightforward and confidential. 378bd processes all self-exclusion requests within 24 hours of receipt. The process is free, and no justification is required — your request will be honoured without question.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion period you are requesting (6 months, 1 year, 3 years, or permanent).
Our team will verify your identity against your registered account details to ensure the self-exclusion is applied to the correct account. This step protects against third-party requests made without your knowledge.
Once verified, your 378bd account will be suspended within 24 hours. You will receive a confirmation email. During the exclusion period, you will not be able to log in, deposit, or place any bets.
All promotional emails, SMS messages, and push notifications will be stopped immediately upon activation of your self-exclusion. You will only receive essential account-related communications such as the confirmation of the exclusion itself.
For temporary exclusions (6 months, 1 year, 3 years), account reactivation requires a fresh request to [email protected] after the exclusion period has fully elapsed. Reactivation is not automatic — you must actively request it, and a 7-day reflection period applies.
Our Commitment to You
What 378bd Will Never Do
Our Responsible Gaming policy is built on a foundation of genuine care for player wellbeing. The following practices are strictly prohibited at 378bd and are enforced at every level of the organisation.
We will never send bonus offers or promotional messages to a player who has activated a self-exclusion, time-out, or deposit limit reduction.
We will never attempt to dissuade a player from setting deposit limits, activating a time-out, or requesting self-exclusion.
We will never register an account for a player who appears to be under 21 years of age, regardless of the information they have provided during registration.
We will never facilitate the circumvention of a self-exclusion by allowing a player to register a new account while an active exclusion is in place.
We will never offer credit or allow a player to gamble with borrowed funds directly through the 378bd platform.
We will never deliberately design game mechanics, bonus structures, or platform features with the intent of exploiting addictive behaviour or encouraging players to spend beyond their stated limits.
Need help right now? Our Responsible Gaming support team is available 24 hours a day, 7 days a week. Email [email protected] or use the live chat inside your account. All communications are strictly confidential.
Age Verification Policy
Protecting Minors — 378bd's 21+ Policy
The 378bd platform is strictly for adults aged 21 years and above. We operate a zero-tolerance policy toward underage gambling. Every new account is required to complete KYC age verification — submitting a valid National ID Card, passport, or driving licence — before any real-money feature is activated. Accounts that fail to verify age within the required window are permanently suspended.
During the registration process, players must declare their full date of birth and confirm that they are aged 21 or above. This declaration is cross-referenced against the identity document submitted during KYC. Where our verification systems detect inconsistencies between declared age and document data, the account is frozen and escalated to our Compliance team for manual review.
378bd does not accept registrations from players located in jurisdictions where online gambling is prohibited by local law. Our geo-compliance systems apply location checks at login in addition to the initial registration check.
For parents and guardians: If you share a device or a household internet connection with a person under 21, we strongly recommend the use of parental control software to restrict access to online gambling platforms. If you have reason to believe that a minor has registered on 378bd using falsified identity information, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act within 24 hours.
For minors who have accessed the platform: If you are under 21 and have registered on 378bd, please contact [email protected] immediately. Your account will be closed, any remaining balance will be returned in accordance with our terms, and your data will be handled in compliance with our Privacy Policy.
Age Restriction Notice
21+
The 378bd platform is available exclusively to players aged 21 and above. Registration, deposit, and play by anyone under this age is strictly prohibited and constitutes a violation of 378bd's Terms & Conditions.
Verification is required for all accounts before real-money activity is permitted. Accepted documents include:
- Bangladesh National Identity Card (NID)
- Valid passport (any nationality)
- Bangladesh driving licence
- Birth certificate (supplementary, with photo ID)
Documents are reviewed by our KYC team within 24 hours of submission. You will be notified by email once verification is complete.
External Support
Where to Find Help Beyond 378bd
While 378bd's own support team is available 24/7, we recognise that some players may benefit from speaking with independent, specialist support organisations. The following organisations provide confidential counselling and guidance for individuals and families affected by problem gambling.
The Kaan Pete Roi helpline provides free, confidential emotional support in Bangladesh. Available to anyone experiencing mental distress, including issues related to compulsive gambling. Operated by trained volunteers.
NIMH Dhaka provides psychiatric and psychological outpatient services across Bangladesh, including assessment and treatment for behavioural addictions. Located in Sher-E-Bangla Nagar, Dhaka. Referral via a general physician or self-referral.
Gamblers Anonymous operates a global peer-support network for individuals struggling with compulsive gambling. Online meetings are accessible from Bangladesh and are conducted in English. No registration is required to attend.
GamCare provides free information, support, and counselling for anyone affected by a gambling problem, including family members and friends. Their online chat service and forum are accessible internationally, including from Dhaka, Chittagong, and Sylhet.
Our own in-house Responsible Gaming team can be reached 24/7 at [email protected]. We can assist with activating any player control tool, processing self-exclusion requests, providing account history for your own review, or simply listening if you need to talk through your concerns before deciding on next steps.
BeGambleAware is an internationally recognised resource providing impartial information about the risks of gambling, how to gamble more safely, and how to get help if gambling has become a problem. The website is available in English and accessible from anywhere in the world.
Safe Gaming at 378bd
Play Responsibly — Enjoy 378bd on Your Own Terms
Gaming at 378bd should always feel like entertainment, not an obligation. Explore our casino games, cricket betting markets, and slots knowing that our player protection tools are always available whenever you need them.
21+ only. Gambling can be addictive. Please gamble responsibly. For help, email [email protected] at any time.