Terms & Conditions — 378bd Online Casino & Sports Betting Platform

1 Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

• "Platform" means the 378bd website accessible at https://378bd.io, including all games, betting markets, account management tools, and associated services.
• "378bd", "we", "us", or "our" refers to the operator of the 378bd platform, an internationally licensed online gaming entity.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the Platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration and KYC verification on the Platform.
• "Balance" means the total amount of real funds held in a Player's Account, denominated in Bangladeshi Taka (BDT / ৳).
• "Bonus Funds" means any promotional credits, free bet tokens, or matched deposit bonuses credited to a Player's Account under a specific promotion, which are distinct from real-money Balance and subject to separate wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification process required before a Player may make real-money deposits, place bets, or request withdrawals.
• "Wagering Requirement" means the number of times a bonus amount must be staked on eligible games or markets before it can be converted to withdrawable real-money Balance.
• "Prohibited Jurisdiction" means any country or territory from which access to the Platform is restricted or prohibited under applicable law or 378bd's internal compliance policy.

2 Acceptance of Terms

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy published on the Platform, constitute the entire agreement between 378bd and the Player. By completing the registration process, making a deposit, placing a bet, or otherwise using the Platform, you confirm unconditional acceptance of these Terms in their current version.

These Terms are available in English. The English-language version of these Terms shall be the authoritative version in all circumstances. If any translated version is made available for convenience, the English version shall govern in the event of any conflict or discrepancy.

378bd reserves the right to amend these Terms at any time. Continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. Players are encouraged to review this page periodically.

3 Eligibility & Age Verification

To be eligible to register and use the 378bd Platform, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. The Platform is strictly for adults. Players under 21 are not permitted to register, deposit funds, place bets, or access any real-money feature of the Platform.
• You are accessing the Platform from a jurisdiction in which online gaming and sports betting are not expressly prohibited by the laws applicable to you personally.
• You are acting on your own behalf as an individual and not as an agent or representative of any third party.
• You are not a current or former employee, contractor, agent, or affiliate of 378bd, nor an immediate family member of such a person, unless 378bd has given prior written consent for your participation.
• You have not previously been self-excluded from the Platform or had an Account closed by 378bd for a violation of these Terms.
• You are not a resident of, or accessing the Platform from, a Prohibited Jurisdiction.

378bd enforces a strict 21+ age policy. During the KYC process, you will be required to submit a valid government-issued identity document (such as a National ID Card or passport) confirming your date of birth. Access to real-money features is blocked until age verification is successfully completed. 378bd reserves the right to request additional supporting documentation at any time.

4 Account Registration & KYC

Each Player may hold one Account only on the 378bd Platform. Opening or operating multiple Accounts — whether in your own name or using different personal details — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and a valid email address. You agree to update your Account information promptly if any of these details change.

KYC verification is mandatory before any withdrawal can be processed. To complete KYC, you must submit:

• A clear copy of a government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of your residential address dated within the last three months (utility bill, bank statement, or equivalent).
• If requested, proof of your payment method (e.g., a screenshot of your bKash or Nagad account registered in your name).

378bd will review KYC submissions within a reasonable timeframe. Providing false, misleading, or fraudulent documentation is a serious violation of these Terms and will result in immediate Account closure, forfeiture of all funds, and referral to appropriate authorities.

5 Account Security

You are solely responsible for maintaining the confidentiality and security of your 378bd Login credentials (username and password). You must not share your login details with any third party under any circumstances.

378bd will never request your password via email, live chat, telephone, or any other communication channel. Any communication claiming to be from 378bd that requests your password should be treated as fraudulent and reported to [email protected] immediately.

• You must use a strong, unique password for your 378bd Account and update it regularly.
• You must enable any two-factor authentication (2FA) options made available by 378bd.
• You must notify 378bd immediately via [email protected] if you believe your Account has been accessed without authorisation.
• 378bd will not be liable for any losses resulting from your failure to maintain the security of your login credentials.

In the event of suspected unauthorised access, 378bd reserves the right to immediately suspend the Account pending an investigation. During any suspension, deposits, withdrawals, and betting activity may be restricted.

6 Deposits & Withdrawals

All Account balances on the 378bd Platform are denominated in Bangladeshi Taka (BDT / ৳). Supported deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Available methods may vary and are subject to change.

Deposits:

• Minimum deposit amounts are specified on the deposit page within your Account and are subject to change without advance notice.
• Deposits made via bKash, Nagad, and Rocket are typically credited to your Account within 60 seconds of a successful transaction.
• 378bd does not charge platform fees on standard deposits. Your payment provider may apply its own transaction fees.
• You may only deposit using a payment method registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• Withdrawals may only be made to a payment account registered in the same name as your 378bd Account.
• KYC verification must be successfully completed before any withdrawal is processed.
• Standard withdrawal processing time is 10 to 30 minutes for bKash, Nagad, and Rocket under normal operating conditions. Bank transfers may take up to two business days.
• 378bd reserves the right to request additional verification documentation before processing any withdrawal.
• Withdrawals of Bonus Funds are not permitted until the applicable wagering requirements have been fully satisfied.
• Minimum and maximum withdrawal limits apply and are displayed within the Account withdrawal interface.

378bd operates strict anti-money-laundering procedures. Any deposits that cannot be adequately explained by gaming activity may be subject to enhanced due diligence, and withdrawals may be delayed pending review. 378bd is required to report suspicious financial transactions to relevant authorities in accordance with applicable law.

7 Bonuses & Promotions

378bd offers various promotional offers including welcome bonuses, deposit match bonuses, free bet credits, cashback offers, and seasonal promotions. Each promotion is subject to its own specific terms, which will be published at the time the offer is made available.

• All bonuses are subject to wagering requirements which must be fulfilled before bonus-derived winnings can be withdrawn. The applicable wagering multiplier for each offer is stated in the promotion's specific terms.
• Bonuses are valid for a limited period. Unused bonus funds or unmet wagering requirements that expire within the promotional period will be forfeited automatically.
• Only one welcome bonus may be claimed per Player, per household, per device, and per IP address.
• Bonuses may only be used on eligible games or markets as specified in the relevant promotion terms. Certain game categories (e.g., live dealer tables, specific slots) may contribute differently or not at all towards wagering requirements.
• 378bd reserves the right to withdraw, amend, or cancel any promotion at any time. Where a promotion is cancelled, any bonus funds already credited to an Account under that promotion will be removed.
• Any Player found to be abusing the bonus system — including through multi-accounting, collusion, arbitrage betting, or exploiting promotional terms in a manner inconsistent with fair play — will have their bonus funds forfeited and their Account may be permanently closed.

8 Betting & Gaming Rules

All bets and wagers placed on the 378bd Platform are final once confirmed. Players are responsible for ensuring the accuracy of all bet selections, stake amounts, and game choices before confirmation. 378bd does not accept requests to cancel confirmed bets except in exceptional circumstances at its sole discretion.

• Sports betting odds are set by 378bd and are subject to change at any time prior to bet confirmation. The odds displayed at the time a bet is confirmed are the odds that apply to that bet.
• In the event of an obvious pricing error (a "palpable error"), 378bd reserves the right to void bets placed at the erroneous price and to return stakes to Players' Accounts.
• All casino games on the Platform use certified Random Number Generators (RNG) audited by independent testing laboratories to ensure fair and unpredictable outcomes.
• In the event of a technical failure, disconnection, or system error during a gaming session, 378bd will resolve the incident in accordance with the game provider's rules. Stakes placed on incomplete rounds may be refunded at 378bd's discretion.
• Minimum and maximum stake limits apply to all betting markets and casino games. Current limits are displayed within the relevant game or betting interface.
• For cricket betting specifically — including Bangladesh Premier League (BPL), IPL, T20 World Cup, and Bangladesh Tigers bilateral series — settlement will be based on official results from the relevant governing body (ICC, BCB, BCCI, or equivalent).

9 Prohibited Conduct

The following conduct is strictly prohibited on the 378bd Platform. Violation of any prohibition listed below may result in immediate Account suspension, permanent closure, forfeiture of all funds, and referral to law enforcement authorities:

• Multi-accounting: Opening, operating, or accessing more than one Account on the Platform, whether in your own name or using different personal details.
• Fraud and misrepresentation: Providing false identity documents, using stolen payment credentials, impersonating another person, or otherwise deceiving 378bd in any material way.
• Bonus abuse: Exploiting promotional offers through multi-accounting, the use of third-party funds, arbitrage strategies, or any method that circumvents the intent of a promotion.
• Collusion: Cooperating with other Players to gain an unfair advantage in any game or betting market, including chip-dumping in poker or coordinated betting to exploit in-play markets.
• Use of automated tools: Using bots, scripts, artificial intelligence tools, or any automated software to interact with the Platform, place bets, or gain any advantage over other Players or over the house.
• Money laundering: Using the Platform to deposit, transfer, or withdraw funds that are the proceeds of illegal activity, or in a manner designed to conceal the origin or destination of funds.
• Exploitation of errors: Deliberately exploiting bugs, software errors, or pricing mistakes on the Platform rather than reporting them to 378bd's support team.
• Harassment: Engaging in abusive, threatening, or discriminatory conduct towards 378bd staff, other Players, or any third party through any communication channel associated with the Platform.

10 Responsible Gaming

378bd is committed to promoting responsible gaming. Gambling should be an enjoyable leisure activity for adults aged 21 and above — not a financial strategy, a means of escaping personal difficulties, or a compulsive behaviour. If gambling ceases to be enjoyable, 378bd encourages Players to use the tools available on the Platform and to seek external support.

Available responsible gaming tools on the 378bd Platform include:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Session time limits: Set maximum continuous play session durations after which the Platform will prompt you to take a break.
• Cooling-off periods: Temporarily suspend your Account for a defined period (24 hours to 6 weeks) to take a break from gambling.
• Self-exclusion: Permanently close your Account and request to be excluded from all 378bd marketing communications. Self-exclusion requests are irrevocable for the selected exclusion period.

All responsible gaming tools are accessible via your Account dashboard after logging in. For immediate assistance, contact our support team at [email protected]. Full guidance on responsible gaming, including links to independent problem gambling support organisations, is available on the Responsible Gaming page.

11 Intellectual Property

All content on the 378bd Platform — including but not limited to the 378bd brand name and logo, website design, graphics, text, game interfaces, odds data, statistical models, software code, and promotional materials — is the exclusive intellectual property of 378bd or its licensed third-party providers (including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written permission from 378bd.
• Reverse-engineer, decompile, or attempt to extract the source code of any Platform software.
• Create derivative works based on Platform content or design.
• Use the 378bd name, logo, or branding in any manner that implies endorsement, affiliation, or partnership without written authorisation.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 378bd's total aggregate liability to any Player in connection with the use of the Platform — whether arising in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by that Player into their Account in the 30-day period immediately preceding the event giving rise to the claim.

378bd shall not be liable for:

• Any loss of profits, loss of revenue, loss of data, or consequential, indirect, or special loss or damage arising from your use of the Platform.
• Any loss or damage arising from Platform unavailability, technical failures, internet connectivity issues, or force majeure events beyond 378bd's reasonable control.
• Errors, omissions, or inaccuracies in odds, scores, or statistical data provided on the Platform, except where such errors are attributable to 378bd's gross negligence.
• Any financial loss resulting from your gambling activity on the Platform, including losses arising from bets placed in error or under misunderstanding of the applicable game or market rules.

Nothing in these Terms excludes or limits 378bd's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

13 Privacy & Data Protection

378bd collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC — including your name, date of birth, address, identity documents, and payment details — is used solely for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, and regulatory reporting. 378bd applies industry-standard 256-bit SSL encryption to protect data in transit and at rest.

378bd does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Data may be shared with regulated third-party service providers (payment processors, KYC verification providers, game auditors) solely to the extent necessary to deliver Platform services, and only under appropriate data processing agreements.

14 Amendments to Terms

378bd reserves the right to revise, update, or replace these Terms & Conditions at any time. Where a material change is made, 378bd will provide reasonable notice to active Players via the email address associated with their Account or through a prominent notice on the Platform.

If you disagree with any amended Terms, you must cease using the Platform and may request Account closure and withdrawal of your remaining Balance by contacting [email protected]. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

The version of these Terms in force at the time a bet is placed or a transaction is made shall be the version that governs that specific bet or transaction.

15 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 378bd holds its international gaming licence. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall first be submitted to 378bd's internal dispute resolution process.

To initiate a dispute, Players should submit a written complaint to [email protected] with full details of the issue, including the Account username, the nature of the dispute, and any supporting evidence. 378bd will acknowledge the complaint within 48 hours and provide a final decision within 14 days of receipt.

If a Player is not satisfied with 378bd's internal resolution, they may escalate the matter to the independent dispute resolution body designated by 378bd's licensing authority. Details of the applicable dispute resolution body will be provided upon request.

16 Contact Information

If you have any questions about these Terms & Conditions, or wish to raise a concern related to your Account, a transaction, or a gaming dispute, please contact the 378bd support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget within your logged-in Account.
• Response Time: Live chat — within 3 minutes. Email — within 12 hours.
• Support Hours: 24 hours a day, 7 days a week, 365 days a year, including all public holidays in Bangladesh.

For responsible gaming enquiries, including self-exclusion requests, deposit limit changes, or cooling-off periods, the support team will prioritise your request. You may also find self-service tools available directly in your Account dashboard after login at /378bd-login.